Book a free demo call
  1. Home
  2. How it works

From ringing phone to booked job.

What happens on every call, how the agent decides what's urgent, and what your crew sees afterwards.

The four steps

Every call, the same way.

  1. A customer calls

    Day, night or weekend, someone calls your business with a plumbing problem.

  2. The agent picks up

    It answers right away, asks what's wrong and gets the address.

  3. Emergencies go to your on-call plumber

    A burst pipe or a flood gets flagged and sent straight to whoever's on call.

  4. The job lands on your calendar

    The visit is booked with an arrival window, the address and the problem.

Sorting calls

It knows a burst pipe from a dripping faucet.

Every caller lands in one of three lanes. You decide what goes in each one, and you can change it anytime.

Caller describes the problem AEx agent sorts it

Emergency

Transferred to your on-call plumber right away, with an alert text.

  • Burst pipe
  • Flooding
  • Sewer backup
  • No water at all
  • Leaking water heater

Routine job

Booked into your next open arrival window.

  • Slow or clogged drain
  • Dripping faucet
  • Running toilet
  • Low water pressure
  • Garbage disposal

Message for you

Texted to you with the caller's name and number.

  • Wants the owner
  • Quote for a new water heater
  • Billing question
  • Supplier or sales call

What lands on your calendar

Every booked job comes with what your tech needs before they roll the truck.

  1. Arrival windowPicked from your open slots, so the customer knows when to expect you.
  2. The problem, in plain wordsSo your tech brings the right parts.
  3. AddressRead back to the caller to make sure it's right.
  4. Name and callback numberSo you can call ahead or follow up.
  5. UrgencyRoutine or emergency, based on your list.
  6. Notes for the techGate codes, pets, parking. Anything the caller mentions.
Booked by AEx agentSat 9:14 AM
Arrival window Mon, 8–10 AM
Problem Slow kitchen drain, not backed up
Address 18 Birch Ct
Customer Maria Lopez · (555) 010-0172
Urgency Routine
Notes for the tech Dog in the backyard. Use the side gate.

Setup

Live in one week.

We do the heavy lifting. Your part takes about an hour in total.

  1. Kickoff call30 minutes with you
    You
  2. Call script and emergency listWritten from your kickoff notes
    Us
  3. Calendar connectedGoogle Calendar or Outlook
    Us
  4. Test calls and tuningYou call in, we adjust
    Together
  5. Call forwarding onA 5-minute change on your phone line
    You
  6. You're liveEvery call answered from here on
    Live
  • We do it
  • You do it
  • Together

Your time: about 1 hour

Free demo call

Don't let the next call go to voicemail.

Pick a time on our calendar. In 15 minutes you'll hear the agent answer a plumbing call and see how setup works for your shop.

Book a free demo call
Questions first? Read the FAQ