Showing 12 of 12 questions
Does it sound like a robot?Calls
No. It talks in a calm, natural voice and keeps calls short. The best test is your own ear, so book a demo call and hear it.
What does a caller hear first?Calls
Your company name and a short greeting you approve, like "Thanks for calling Oak Valley Plumbing. What's going on?"
What if a caller wants to talk to a person?Calls
During business hours it transfers the call to you or your office. After hours it takes a message and texts it to you.
What happens in an emergency?Emergencies
Burst pipes, floods and sewer backups get flagged. The agent transfers the caller live to your on-call plumber and texts them the address and the problem.
Who decides what counts as an emergency?Emergencies
You do. We set up your emergency list at kickoff, and you can change it anytime.
What if my on-call plumber doesn't pick up?Emergencies
It tries the next person on your on-call list, then texts you so nobody's left waiting.
Does it work with my existing number and calendar?Setup
Yes. You keep your number and forward calls to the agent, after hours or all the time. Booked jobs go on Google Calendar or Outlook.
How long does setup take?Setup
Most shops are live within one week. We need your hours, service area and on-call numbers. We test it with you before it goes live.
Can I change what it says later?Setup
Yes. Send us the change and we update the script, usually the same day.
How much does it cost?Getting started
It depends on how many calls you get and how you want them handled. We go through it on your free demo call, with no obligation to sign up.
Can I hear it before I sign up?Getting started
Yes. Book a free 15-minute demo call on our calendar, or leave your number on the demo page and we'll call you within 2 business hours.
Is there a contract?Getting started
No long contract. It's month to month and you can cancel anytime.
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